Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the Online Casinos Canada team and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the fastest and most reliable route to our team. Send your message to [email protected] and a real person will read it — we don't rely on canned replies or bots to handle reader enquiries.
A short note on your enquiry type helps us route it properly. For example, let us know if you're asking about a specific casino's free spins terms, a bonus we've listed, or something unrelated to our reviews altogether.
What We Can Help With
- Free spins and bonus questions — If you're trying to understand a wagering requirement, a maximum cashout cap, or why a free spins offer on our site looks different from what you saw at the casino, ask us directly and we'll clarify what we know.
- Corrections — Casino offers change often. Welcome bonuses, free spin counts and terms are updated by operators without much notice, so if something on our pages looks out of date, tell us and we'll look into it.
- Content suggestions — If there's a Canadian casino topic, payment method or a specific brand you'd like us to cover in more depth, we're open to hearing it.
- Partnership or editorial enquiries — If you represent a casino brand or an industry organisation, introduce yourself and explain what you'd like to discuss.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We'll point you toward appropriate support resources rather than casino recommendations.
What Happens After You Write to Us
Every message is read by a member of our editorial team before any reply goes out. We aim to get back to you within a couple of working days, though this can stretch slightly when we're mid-update on our casino rankings or working through a batch of reader corrections. If your enquiry is detailed — say, a specific dispute with a free spins offer's terms — it may take a little longer to give you a proper answer rather than a rushed one.
Before You Write In: A Few Things Worth Knowing
We're an independent comparison site. We don't process deposits, withdrawals or bonus claims ourselves, and we can't intervene directly in a dispute you have with a casino operator. What we can do is explain how a bonus is typically structured, flag whether a term looks unusual against what's standard in the Canadian market, and update our content if we find it no longer reflects what a casino actually offers.
If your question relates to a licensing or account issue at a specific casino, that operator's own support team will be better placed to resolve it directly — we're happy to point you toward general guidance in the meantime.
If you're weighing up options outside Canada's regulated space, our guide to trusted non-GamStop casinos in the UK may also be useful background reading, even though it sits outside our core Canadian coverage.
Why Reader Feedback Matters to Us
Our rankings and reviews of online casinos in Canada are built on research into bonus terms, payment options, game libraries and licensing information — but reader input helps us catch what our own review process might miss. If an offer on our site doesn't match what you found at the casino, or a free spins promotion has stricter conditions than we've described, we want to know. It helps keep the site accurate for the next person comparing their options.
Thanks for taking the time to read this far. We look forward to your message, whatever it's about.